ReFund Policy - Pakistan's Premier Online Shopping Destination

Refund Policy for PkMall.pk

Last Updated: December 11, 2025

At PkMall.pk, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through our website https://pkmall.pk/ (the “Website”). By making a purchase, you agree to the terms of this policy.

1. Eligibility for Refunds

a. General Conditions

You may request a refund or return for products purchased from PkMall.pk under the following conditions:
• The product is defective, damaged, or not as described upon delivery.
• The request is made within at the Time of receiving the product, before Rider Left.
• The product is unused, in its original condition, and in its original packaging (where applicable).
• Proof of purchase (e.g., order confirmation or receipt) is provided.

b. Non-Returnable Items

The following items are not eligible for returns or refunds:
• Products marked as “final sale” or “non-returnable” at the time of purchase.
• Personalized or custom-made items.
• Perishable goods or items with a limited shelf life.
• Items that have been used, altered, or damaged after delivery.

2. Return Process

To initiate a return:

1. Contact Us: Submit a request via the “Contact Us” Form on this Website immediately at the time receiving your order, including your order number, reason for the return, and any supporting photos (e.g., for defective or damaged items).
2. Return Approval: We will review your request and provide a return authorization and shipping instructions if approved.
3. Return Shipping: You are responsible for return shipping costs unless the product is defective or incorrectly shipped. We recommend using a trackable shipping method.
4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.

3. Refund Process

a. Refund Approval

• If your return is approved, we will process a refund to your original payment method within 10 business days of receiving the returned item.
• Refunds will include the cost of the product and any applicable taxes. Original shipping fees are non-refundable unless the return is due to our error.

b. Processing Time

• Refunds may take 10-15 business days to appear in your account, depending on your payment provider.
• If you paid via a third-party payment processor, the refund will be issued to the same account used for the purchase.

4. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product:
• Contact us immediately on delivery by submitting a request via the “Contact Us” Form on this Website, including details and supporting photos of the issue.
• We will provide a prepaid return shipping label and, upon verification, offer a replacement, store credit, or full refund at your discretion.

5. Exchanges

If you wish to exchange a product for a different size, color, or item:
• Follow the return process outlined above.
• Place a new order for the desired item, as we do not offer direct exchanges.
• The original item must meet the eligibility criteria for a refund.

6. Cancellations

You may cancel an order before it is shipped by submitting a request via the “Contact Us” Form on this Website. If the order has already shipped, it will be subject to the standard return process.
• A full refund will be issued for canceled orders that have not yet shipped.

7. International Orders

For customers outside Pakistan:
• Return shipping costs are the responsibility of the customer, unless the return is due to our error.
• Refunds will exclude any customs duties, taxes, or fees imposed by your country, as these are non-refundable.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after changes constitutes your acceptance of the new terms.